Nobody hires us. There is no brief, no invoice for hours, no handover at the end, a business signs up, puts its box office on Ticketova or its till on Januna, and pays monthly for a system its Saturday depends on. That flips who owes what: a studio owes its client a deliverable; we owe our tenants a running system. So instead of adjectives, here are three commitments with a price attached: because a promise that costs the promiser nothing is marketing.
The system holds on the day the money happens#
A ticketing system earns its keep in the twenty minutes after the doors open; a till earns it on Saturday afternoon. Those are exactly the moments the venue wifi is at its worst, which is why Januna treats offline as the normal case: every terminal completes a full sale with no internet and no peers, and syncing is what happens afterwards, not what a sale waits for.
| When it breaks | What your staff see |
|---|---|
| The wifi dies mid-rush | The till finishes the sale and reconciles when the network returns |
| One terminal gives up | The others carry the shop, each till owns its own sales |
| We ship something bad | We find out first: we run the infrastructure and carry the pager |
What it costs us: the roadmap. Carrying operations means a slower feature cadence and an on-call rota that has to survive holidays, the full bill is written up in why we run our own infrastructure.
Your data, and a door that opens#
Multi-tenant means your sales, your customers and your events live in our database, which is exactly why they cannot be treated as ours. The test we hold ourselves to: leaving has to be a decision, never a project.
- Everything you put in comes back out, in formats another system can read, not a proprietary dump.
- No exit fee, no notice period designed to hurt, no data held back until a last invoice clears.
- If you move to a competitor, we answer their import questions. Grudgingly, perhaps, but we answer.
- When you close your account, the data goes with it. Gone means gone, not archived against a rainy day.
What it costs us: it is a genuine business risk to make ourselves this easy to leave. We think a tenant who can walk out and doesn't is worth more than one who is locked in.
Bad news arrives from us, first#
When something breaks, an outage, a sync bug, a wrong number on a report, the tenants it touched hear it from us, in plain language, in the week it happened: what broke, who was affected, and what changes so it stays fixed. Not a status page nobody was told to watch, and never a euphemism in a changelog.
What it costs us: the write-ups make us look worse than silence would, and occasionally an honest incident note walks into a renewal conversation. Silence would cost more, the whole model stands on tenants trusting us with the till.